Are you a driven Sales and Customer Service professional with a passion for delivering exceptional customer experiences?
Green Orchard Recruitment are thrilled to be managing this exciting opportunity on behalf of our client, a fast-growing Ecommerce business. We are looking for a Sales and Customer Service Advisor to join their dynamic team. In this key role, you will be at the forefront of driving sales and building strong, long-lasting relationships with customers, ensuring they return time and again.
This role is perfect for someone who thrives in a fast-paced environment and is dedicated to providing top-notch service while contributing to the company’s success.
What You’ll Do
- Assist customers via phone, live chat, and email with a variety of sales enquiries across the product ranges.
- Respond promptly and efficiently to maximise company sales and increase customer satisfaction.
- Process and manage customer orders across various channels, including B2B orders, building strong rapport to encourage repeat business.
- Provide bespoke quotations and proforma invoices, following up on potential leads to drive sales.
- Ensure the accuracy of sales order acknowledgements from suppliers and liaise with them to maintain strong partnerships.
- Coordinate smooth deliveries and provide customers with high-level technical information, supported by partners and internal teams.
- Help maintain a strong Net Promoter Score (NPS) by delivering exceptional service.
- Work towards team targets to achieve business objectives, supported by effective sales administration.
What We’re Looking For
- Excellent verbal and written communication skills to engage effectively with customers.
- Strong problem-solving abilities with a focus on meeting customer needs.
- Proficiency in using computer systems for data entry and order management.
- Ability to work well under pressure in a fast-paced environment, with keen attention to detail.
- A positive, can-do attitude and a commitment to delivering outstanding customer service.
- Previous experience in a customer service role is highly desirable.
Why Join Our Client?
Our client is more than just an ecommerce business – they are committed to creating memorable customer experiences while supporting their team's growth and development. As a Sales and Customer Service Advisor, you’ll be an essential part of their journey, contributing to the success of a company that values innovation and customer satisfaction.
Benefits
- Competitive salary with a bonus scheme.
- Company pension scheme.
- Cycle to work scheme.
- Employee discount.
- Free flu jabs and parking.
- Health and wellbeing programme.
- Life insurance.
- On-site parking and referral programme.
Ready to make a difference?
If you’re looking for an opportunity to influence customer experiences and drive sales, we’d love to hear from you!
Green Orchard Recruitment Ltd is acting as a Recruitment Agency in relation to this role.
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