Are you a dynamic leader with a passion for customer service excellence in a manufacturing setting?
Green Orchard Recruitment is excited to be partnering with a leading manufacturing company in Taunton to find their next Customer Service Team Leader.
About the Role:
As a Customer Service Team Leader, you will play a crucial role in overseeing a team of 6 customer service representatives, ensuring they deliver outstanding service to both internal and external customers. Reporting directly to the Customer Service Manager, you will manage team performance, development, and operational efficiency within a manufacturing environment.
What You’ll Do:
- Lead, motivate, and manage a team of 6 customer service representatives, ensuring high standards of service delivery tailored to the manufacturing industry.
- Oversee daily operations, monitor team performance, and provide coaching and support to enhance productivity and service quality.
- Implement and maintain service quality standards and processes specific to the manufacturing sector to ensure customer satisfaction.
- Handle complex customer issues and escalations, providing effective resolutions and maintaining positive relationships with clients and stakeholders.
- Collaborate with the Customer Service Manager to develop and execute strategies for improving team performance and service quality within a manufacturing context.
- Assist in recruitment, training, and development of team members to ensure a skilled and motivated team.
What We’re Looking For:
- Proven experience in a customer service leadership role, ideally within a manufacturing or industrial environment.
- Strong understanding of customer service principles and best practices as they relate to manufacturing.
- Excellent leadership, communication, and interpersonal skills.
- Ability to analyse performance metrics and implement strategies for improvement.
- Proficiency in customer service software and Microsoft Office.
- A proactive approach to problem-solving and team management.
Why Join Us?
Our client is a respected manufacturing company in Taunton, known for its commitment to quality and a positive work culture. By joining their team, you’ll be part of a collaborative and supportive environment where your leadership skills are valued.
In return, you’ll enjoy:
- A competitive salary (£32,000 - £35,000)
- 25 days annual leave plus Bank Holidays to support a great work-life balance.
- A contributory pension scheme to secure your future.
- Comprehensive health insurance to support your well-being.
- Opportunities for professional development and career advancement.
- A friendly and dynamic work environment that values your contributions and fosters growth.
Ready to lead a customer-focused team in manufacturing?
If you’re an experienced customer service professional with leadership skills and a background in manufacturing, we’d love to hear from you. Apply today through Green Orchard Recruitment and take the next step in your career.
Green Orchard Recruitment Ltd is acting as a Recruitment Agency in relation to this role.
By applying for this role your details will be submitted to Green Orchard Recruitment. Our Candidate and Privacy Policies explaining how we will use your information is available on our website.